Personal information about patients includes:

• The patient’s name, current and previous addresses, bank account/credit card details, telephone number/e-mail address and other means of personal identification such as his or her physical description.

• Information that the individual is or has been a patient of the practice or attended, cancelled or failed to attend an appointment on a certain day.

• Information concerning the patient’s medical history, including their oral health and physical and/or mental condition.

• Information about discussions undertaken and agreements reached on treatment options, including costs of any proposed treatment.

• Information about the treatment that is planned, is being undertaken or has been provided.

• Information about family members and personal circumstances is supplied by the patient or others.

• The amount that was paid for treatment, the amount owing, or the fact that the patient is a debtor to the practice.